Frequently Asked Questions

How do I apply for natural gas service?

Apply online or come by our office in Cullman or Warrior to sign your deposit card. Call our office first, and we can have your paperwork ready for you when you get here.

‍We will ask you for the following information:
- Name
- Service Address
- Billing Address
- 2 Phone Numbers
- Email address
- Social Security Number (individual) and/or Federal Tax ID (business)
- Driver’s License Number (will have to show this identification)
- Date of Birth
- Employer
- Spouse

‍Please bring the following:
‍- A valid government-issued photo ID (Driver’s License, Passport, Military ID, Non-Driver ID)
- Cash, check or accepted credit/debit cards for the deposit and connection fees
- Residential customers: $100 or $200 deposit, depending on the soft check on your credit
- Small Commercial or Poultry customers: Deposit determined by the office
‍
Connection Fees:
- $50 connection fee (discounted for customers with gas water heaters and/or furnaces). See Fee schedule.
- $50 pressure test (only if the gas has been off for more than 48 hours
- Proof of ownership
- If you don’t own the property, please bring a rental/lease agreement signed by your landlord.

‍If your service was disconnected due to non-payment, you must pay your past due balance in full at the time of application for new service. You must also pay a higher connection fee ($100). Your deposit will be $200.

How do I get my home or business connected to Natural gas?

Directly contact our Cullman or Warrior office and express your interest in initiating a new service. Please note that it's imperative for the property owner, not tenants, to make this request. During this initial contact, we'll ask you a few basic questions and gather your contact details. If you meet the criteria, a representative from our office will reach out to schedule an appointment with a member of our Construction department who will meet you at the property. During this visit, we'll assess the feasibility of installing a gas line and provide you with all the necessary details to kickstart the process. If you don't meet the eligibility criteria, we'll inform you accordingly. Following approval, the property owner must visit our office with proof of ownership and complete the necessary paperwork for the new service. The gas usage bill can be placed in a tenant's name if needed. Lastly, we'll provide you with official documentation of approval or denial for your records.

Who's name should the gas account be in?

- If the account is in your name (even if you do not live there anymore), we look to you (the account holder) for the responsibility for payment
- The account can only be in one person’s name
- We recommend the account be in the person’s name living at the residence (tenant or homeowner)
- The person signing the deposit card in our office will have to put the account in their name. We do not allow you to sign for another individual unless you have power of attorney and can show this documentation.
- For businesses or agriculture accounts, the account can be in the name of the business or farm.

What do I need to do when I move?

Complete our Stop Service Form or call our Cullman or Warrior office and request that we stop your gas service. We will ask that you verify your account with the social security number or tax ID of the account holder. Please provide your forwarding address so we have a good address to send your final bill or a refund of your deposit, if applicable.

Why Haven't I received my bill?

Please call our Cullman or Warrior office or come by, and we can provide your amount due and/or a copy of your bill.

How do I change my name on the bill?

Please come by the Cullman or Warrior office with a copy of your marriage certificate, divorce decree or updated driver’s license. We will have you sign a new deposit card (no fees involved). We can also change the name on the account if the account holder is deceased. The surviving spouse of the deceased should come by the office with a copy of the death certificate, and we will sign a new deposit card (no fees involved). Children or other family members of the deceased (other than the spouse) can put the account in their name. In those cases, we require a deposit and connection fee.

What is COSL?

A Customer Owned Service Line (COSL) is a natural gas line that runs underground from your gas meter to a building or gas-operated appliance. For example, it could be a line connecting your meter to a generator, a workshop, a detached garage with gas-powered devices or even a line leading to a pool heater.It's crucial to note that we do not handle maintenance for these customer-owned service lines that extend beyond the meter. The upkeep of this piping lies with the customer who owns it. This distinction is important because the piping can be susceptible to corrosion and potential leaks over time, especially if it’s metallic piping.To ensure the ongoing safety and reliability of these lines, we advise you to inspect the buried piping periodically. Feel free to contact our office to arrange a complimentary inspection of your COSL. If we identify any safety concerns during the inspection, you need to address them promptly with necessary repairs. Your safety is our top priority.

Where is my Pin?

Your pin is located directly under your name in the top left of the bill. You can find that directly to the right of the billing date and the left of the Account Number at the top of the bill.

Frequently Asked questions

We're here to ensure you have all the information you need for a seamless experience with the Cullman-Jefferson Counties Gas District.

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